Job Description

We are searching for an AV Support Engineer to provide customer facing support, advice and troubleshooting services to all members of our clients school community (staff, faculty, students, executive participants and alumni) primarily on teaching and events.

To include the provision of hardware and software support on AV facilities, hybrid teaching and events, and IT support where required.
Act as a point of contact for gathering requirements and set up onsite and offsite events including PA systems with various microphones, projection and relay screens. Will include live audio and video mixing on occasion.

Conducting checks of the teaching spaces prior to teaching sessions.
Manage and maintain teaching facilities across campus including diagnosing, configuring and replacing AV systems and reporting faults
Providing customer facing technical support and advice to staff, faculty on all aspects of the physical teaching environment.
Working hours are on a shift basis including some weekend work.

Person Specification:

Qualifications to BA level, Design or Performance and/or Industry equivalent qualifications or experience and certification that demonstrates level of technical knowledge required for the role (i.e. Avixa CTS). Thorough knowledge of networked AV systems, server architecture and PC/ Mac with the ability to troubleshoot. Knowledge of industry "best practice" standards such as AVIXA/InfoComm, BS 8590:2014, ISO 9001, ISO 14001 Strong working knowledge of common switching, distribution, audio and control system products, namely Crestron, AMX, Extron.

Strong working knowledge of common switching, distribution, audio and control system products, namely Crestron and AMX. Ability to read and interpret blueprints, floor plans and technical wiring diagrams. Relevant Experience 2+ years’ experience supporting networked AV solutions in a higher education or enterprise environment. Strong working knowledge of audio visual control systems, hardware, software and associated terminology. Extron product knowledge and control system programming/ configuration experience highly desirable. Ability to troubleshoot, isolate and resolve control system issues. Relevant experience in supporting video assisted technology in teaching, such as lecture capture and web video conferencing. Experience supporting end users in their use of hardware and software (MS Teams, Zoom, OBS) for remote learning, lecture capture and live streaming. A good technical understanding of video conference standards and protocols. Live event experience (audio, video, streaming).
Demonstrable technical skills or knowledge to contribute to the delivery of a safe and efficient service within the AV and Central Loan Store environments. Including relevant knowledge and use of a wide range of technical loan equipment.
Demonstrable experience of working in a busy customer facing role, providing technical support for hardware and software.

Knowledge/Qualifications/Skills/Experience required

• Bachelor’s degree or equivalent experience.
• This may be supported be a specialist qualification.
• May be working towards relevant professional qualification.
• Good communication skills and the ability to break down technical issues and explain them in layman’s terms.
• Experience of using software related to own area of specialism to extract, analyse and report on data.
• Good project management skills.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem solving skills.
• Positive experience of working within a customer-services orientated environment.
• Budget management experience